Important Notices

RRC Access Management Process (RAMP) General Maintenance
Notice to Operators: Due to general maintenance, RRC Access Management Process (RAMP) will be intermittently unavailable Saturday, May 2, 2026, from 6:00 PM CT to 10:00 PM CT. Service availability for the system will be returned as quickly as possible.

Texas.Gov Payments General Maintenance
Notice to Operators: RRC Online Payments will be unavailable Thursday, May 7, 2026, from 9:30 PM CT to 10:00 PM CT. During this time, customers using RRC applications will be unable to process online payments through Texas.gov payment services and will be redirected to a maintenance page and unable to complete payments until after the maintenance is complete.

Customer Complaint

Upon submission of the online form you will be redirected to the Bill Complaint Process webpage. If you do not receive an email response within 5 business days, please let us know.

In case of emergency or an urgent issue, email us at GasComplaints@rrc.texas.gov