Pipeline Accident and incident Reporting

To report an environmental emergency, discharge, spill, air release from pipelines contact
The Railroad Commission of Texas 24-Hour Emergency reporting line: 
844-773-0305 (toll free) or
512-463-6788

Reporting incidents or accidents on Intrastate Pipelines

Gas Pipelines

Pipeline operators must report incidents or accidents on intrastate gas systems that meet the following criteria as defined under 49 CFR 191.3

Incident means any of the following events:

(1)  An event that involves a release of gas from a pipeline, gas from an underground natural gas storage facility, liquefied natural gas, liquefied petroleum gas, refrigerant gas, or gas from an LNG facility, and that results in one or more of the following consequences:

(i)  A death, or personal injury necessitating in-patient hospitalization;

(ii)  Estimated property damage of $129,300 or more, including loss to the operator and others, or both, but excluding the cost of gas lost. For adjustments for inflation observed in calendar year 2021 onwards, changes to the reporting threshold will be posted on PHMSA's website. These changes will be determined in accordance with the procedures in appendix A to part 191; or

(iii)  Unintentional estimated gas loss of three million cubic feet or more.

(2)  An event that results in an emergency shutdown of an LNG facility or an underground natural gas storage facility. Activation of an emergency shutdown system for reasons other than an actual emergency does not constitute an incident.

(3)  An event that is significant in the judgment of the operator, even though it did not meet the criteria of paragraph (1) or (2) of this definition.

Pipeline operators must report incidents or accidents on intrastate hazardous liquid pipelines reportable under 49 CFR Sections 195.50 and195.52 and 16 Texas Administrative Code, Chapter 8 by telephone within one hour of confirmed discovery and must file the required written report filed within thirty (30) days. Call the 24-hour emergency phone number 844-773-0305 (toll free) or  512-463-6788 to report an incident or accident. Please remember this priority phone line is used only to report emergencies

All Underground Pipeline Damages Involving Excavation

All underground pipeline damages must be reported by the pipeline operator and the excavator involved. The report should be filed through the Commission's online reporting system.

Other 

• State of Texas Spill-Reporting Hotline and the SERC: 1-800-832-8224
  (notifying the SERC does not constitute notice to the Railroad Commission)
• National Response Center: 1-800-424-8802 
  (Notifying the NRC does not constitute notice to the Railroad Commission.)